Policy for the protection of personal information (Privacy Policy)

Our company (iHealthScience, LLC.) seriously respects the privacy of our users and exercises extreme care in order to protect the personal information of our users. How our company handles our customers’ information is explained below.

When customer information is received

In order to provide the appropriate service, our company requests the provision of personal information with the consent of the customer when he/she wishes to use the following services.

  • When the customer orders products
  • When the customer applies for an event on another website or for a special service.
  • When we request customer response for a questionnaire
  • Other

Description of the information requested

When a product is ordered, the customer’s name, address, phone number, and e-mail address, etc., are requested for product delivery. Credit card information is required for payment. Other than that, the minimum necessary information for services to be used is requested.

How the received information is used

Information received from our customers is used for following purposes.

  • To deliver products which have been ordered
  • To settle accounts for an order
  • To provide customers with beneficial information via e-mail (discontinuation of this e-mail information provision service is possible at any time).
  • To provide other services which have been applied for.

In addition to the above, received information may be used to improve services provided to our customers, or to improve the function of the website.

Making received information available to a third party

At times, another company may be used as an agent for the settling of accounts of an order, the delivery of ordered products, or to send information via e-mail to our customers. In such cases, the agent company may have access to received information from our company and use part of such information. However, such availability of information is solely for the purpose of carrying out services to our customers, and will never be made available for any other purpose.


iHealthScience, LLC. uses SSL (Secure Socket Layer) to protect the personal information of our customers. SSL is the most reliable communication encryption technology on the Internet. When personal information, such as credit card information, is sent, it is encrypted by SSL for your safety.

Cancellation Policy

Cancellation is allowed within 3 days of the order receiving date

*Orders can be canceled within the period described above. However, if the product has already been shipped, or the shipping operation has already begun, cancellation cannot be accepted. We appreciate your understanding.

Customer Support

Please refer to the FAQs (Frequently Asked Questions and Answers), prior to contacting customer support. Please contact us via the contact form if this does not resolve your problem.